prolog

actually ecomexpress should be pilloried here. but, try to get in contact with ecomexpress. impossible!

the only thing they can do is:

- to deliver the stuff broken (several times, always!!!),

- NOT to deliver at all, or

- NOT to accept/take the telephones at there call-center!!!!

amazon doesn't do it much different. and amazon.in even said in tracker and phones, that they, amazon, delivered, not ecomexpress. so as i see it and understand it, amazon.in is the main defendant!

what amazon.in then does with ecomexpress is no longer my problem. the most i can give them is the tip, do not work anymore with ecomexpress!!!!!! and do your job better, poor amazon.in!

i know amazon from very early days for using ECs. digital delivering! this, they could once. even we do not use them anymore since long and do not suggest our clients going in their cloud.

but physical! i never ordered something before from amazon, which they need to deliver it by courier. supporting this gig-worker-business is not good in general.

here in India i started first ordering some things from amazon.in i could not found here out in the rural.

and i know, India is a tough place for doing business. but if you are not able to do it, let it. is better for all!

so, here is my amazon.in and ecomexpress story:

as already said above, my last around 4 orders for food was coming broken to my house.

nevertheless i did not give up hope...

7.12.21 i ordered a pure cotton mattress, made in Rajasthan

at amazon.in, because at our place you can find only too short once.

i was thinking, that this kind of good is quiet difficult to transport on a bike, if ecomexpress only has bikes. but i must say, this is not my problem when amazon.in offers me this to order.

13.12.21 0818 sms

Dear Customer, your AMAZON "Pre-paid" shipment awb 2044989817 is out for delivery by ECOM EXPRESS executive Ph: 08061914615 PIN: 68663

13.12.21 1505 i phone tel 08061914615

after a while music the connection was broken (END) from the other side.

13.12.21 1550 sms

Dear Customer, we were unable to deliver your order with AwB 2044989817 of AMAZON. We shall attempt this delivery tomorrow. Regards, Ecom Express

just to make it clear: on the 13.12.21, and at all the other days they told me, that they would deliver today, i was at home. all day. but no one ever came by my house like they did with the previous food deliveries.

14.12.21 0821 sms

Dear Customer, your AMAZON "Pre-paid" shipment awb 2044989817 is out for delivery by ECOM EXPRESS executive Ph: 08061914615 PIN: 1581

14.12.21 1259 i phone 08061914615

. after a while music (END).

+9114****3901 calls back. next day will be delivering.

14.12.21 1428+1429 sms

Your package with Wakewell Cotton Mattress Multicolour Sof... was attempted for delivery. Re-attempt will be done as per your request. https://amzn.in/d/3r3ej0z

14.12.21 14:50 ecom tracker

https://ecomexpress.in/tracking/?awb_field=2044989817 (14.12.21 14:50)

In-Transit

[track-inner-location-icon.png] JAIPUR | Date: 11 Dec, 2021 19:39 hrs,

Shipment at Delivery Centre

[track-inner-location-icon.png] DESURI | Date: 13 Dec, 2021 07:26 hrs,

Out for Delivery

[track-inner-location-icon.png] DESURI | Date: 14 Dec, 2021 08:13 hrs,

Undelivered

15.12.21 0650 amazon tracker 8.-14.12.

Shipped with Amazon

Tracking ID: 2044989817

Tuesday, 14 December

2:24 PM

Delay Delivery on customer request

DESURI,, Rajasthan IN

8:13 AM

Out for delivery

DESURI,, Rajasthan IN

Monday, 13 December

3:40 PM

Delay in delivery due to weather or unexpected circumstances.

DESURI,, Rajasthan IN

7:29 AM

Out for delivery

DESURI,, Rajasthan IN

7:26 AM

Package arrived at a courier facility

DESURI,, Rajasthan IN

12:19 AM

Package has left the courier facility

JODHPUR,, Rajasthan IN

12:18 AM

Package has left the courier facility

JODHPUR,, Rajasthan IN

Sunday, 12 December

10:09 AM

Package arrived at a courier facility

JODHPUR,, Rajasthan IN

1:29 AM

Package has left the courier facility

JAIPUR,, Rajasthan IN

Saturday, 11 December

7:39 PM

Package arrived at a courier facility

JAIPUR,, Rajasthan IN

4:13 PM

Package has left an Amazon facility

JAIPUR, RAJASTHAN IN

1:07 PM

Package arrived at a courier facility

JAIPUR,, Rajasthan IN

Friday, 10 December

5:33 PM

Package arrived at an Amazon facility

JAIPUR, RAJASTHAN IN

4:35 PM

Package has left an Amazon facility

JAIPUR, RAJASTHAN IN

3:57 PM

Package arrived at an Amazon facility

JAIPUR, RAJASTHAN IN

3:06 PM

Item has been picked up by courier.

Jaipur, IN

Carrier picked up the package.

Wednesday, 8 December

11:41 PM

Pick-up scheduled with courier.

Jaipur, IN

15.12.21 0630 sms https://amzn.in/d/3r3ej0z

no one should ever press on such cryptic links!!!

15.12.21 0639 amazon login, track your order:

https://www.amazon.in/progress-tracker/package/ref=ppx_yo_dt_b_track_package?_encoding=UTF8&itemId=khsgqtkqsimrso&orderId=171-8584999-3543524&packageIndex=0&shipmentId=DKHzdQGpz&vt=YOUR_ORDERS ()

Arriving today by 9 PM

Delivery rescheduled

15.12.21 various unsuccessful tel attempts with ecom

18.12.21 0702 nothing heard till now anymore!

no sms, no email, no tel, ...)

18.12.21 0927 sms

Dear Customer, your AMAZON "Pre-paid" shipment awb 2044989817 is out for delivery by ECOM EXPRESS executive Ph: 08061914615 PIN: 40372

18.12.21 0950 tel. 08061914615 > (end)!!!!!!

18.12.21 1654 sms

Your package with Wakewell Cotton Mattress Multicolour Sof... was attempted for delivery. Re-attempt will be done as per your request. https://amzn.in/d/isevHUv

it starts getting boring AND especially tedious!

19.12.21 https://amzn.in/d/isevHUv

On the way, but it's running late

Track your package for details

track package

Now expected 18 December - 22 December

B0918Y7WSN

We’re very sorry your delivery is late. Most late packages arrive in a day. If you have not received your package by 22 December, you can come back here the next day for a refund or replacement.

19.12.21 amazon tracking infos till 18.12.21

Shipped with Amazon Tracking ID: 2044989817

Saturday, 18 December

4:48 PM

Delay Delivery on customer request

DESURI,, Rajasthan IN

8:12 AM

Out for delivery

DESURI,, Rajasthan IN

Tuesday, 14 December

2:24 PM

Delay Delivery on customer request

DESURI,, Rajasthan IN

8:13 AM

Out for delivery

DESURI,, Rajasthan IN

Monday, 13 December

3:40 PM

Delay in delivery due to weather or unexpected circumstances.

DESURI,, Rajasthan IN

7:29 AM

Out for delivery

DESURI,, Rajasthan IN

7:26 AM

Package arrived at a courier facility

DESURI,, Rajasthan IN

12:19 AM

Package has left the courier facility

JODHPUR,, Rajasthan IN

12:18 AM

Package has left the courier facility

JODHPUR,, Rajasthan IN

Sunday, 12 December

10:09 AM

Package arrived at a courier facility

JODHPUR,, Rajasthan IN

1:29 AM

Package has left the courier facility

JAIPUR,, Rajasthan IN

Saturday, 11 December

7:39 PM

Package arrived at a courier facility

JAIPUR,, Rajasthan IN

4:13 PM

Package has left an Amazon facility

JAIPUR, RAJASTHAN IN

1:07 PM

Package arrived at a courier facility

JAIPUR,, Rajasthan IN

Friday, 10 December

5:33 PM

Package arrived at an Amazon facility

JAIPUR, RAJASTHAN IN

4:35 PM

Package has left an Amazon facility

JAIPUR, RAJASTHAN IN

3:57 PM

Package arrived at an Amazon facility

JAIPUR, RAJASTHAN IN

3:06 PM

Item has been picked up by courier.

Jaipur, IN

Carrier picked up the package.

19.12.21 0747 sms

Arriving today: Wakewell Cotton Mattress Multicolour Soft Gadda (1 Sleeping Capacity, 3 x 6 ft or 72 x ... is out for delivery. Track: https://amzn.in/d/gzJrKpi

19.12.21 0838 sms

Dear Customer, your AMAZON "Pre-paid" shipment awb 2044989817 is out for delivery by ECOM EXPRESS executive Ph: 08061914615 PIN: 39063

19.12.21 0853 tel 08061914615 > (END) !!!!

20.12.21 1743 sms

Refund Issued: Amount Rs.567.00(Wakewell Cotton Mattress Multicolour Soft ..) will be available on original method of payment. Details https://amzn.in/d/0330bsc

24.12.21 https://amzn.in/d/0330bsc

Returning to seller

The package is returning to seller

If you've already paid, you'll be refunded 2-3 business days after we receive the package.

24.12.21 1th amazon customer-service (cs) tel (call back!).

- friendly!

- the person can not tell me, why it was not delivered.

- the money should be refunded today.

- i need to make a new order, if i like to get the mattress.

- "but then it will be not delivered again!"

- "no, no, we will deliver for sure!!"

- thank you very much

29.12.21 NO REFUND on my account!

tracking info

Order# 171-8584999-3543524 Tracking ID: 2044989817 tracking info

Monday, 27 December

4:44 PM

Returned to seller

JAIPUR, IN

Saturday, 25 December

3:39 AM

Package is undeliverable and is returning to sender. A refund will be issued once return is processed.

IN

29.12.21 2. amazon cs tel (1800 3000 9009)

- amazon.in calls back

- "i did not get the refund till now. ???"

- "i need to wait 5-8 business days. should be today or morning. pls call again."

4.1.22 3. amazon cs tel (1800 3000 9009)

- no refund!

- around 5min identification process (in a very stupid way)!!!

- pls hold i give you further to someone.

- Refund: Processed 20 December 2021 - 567.00

- i can see this also in my amazon account. BUT my money is not arrived on my bank-account! what can i do?

- in 3-5 business days they will give me a phone with the ref-nr

- phone takes around 20min!!!!

13.1.22 4. amazon cs tel (1800 3000 9009)

- 5min identification process!!!

- pls hold i give you further to someone.

....

- i should wait till max 20.1.

- amazon.in will send the reference number by email.

- again 18min on the telephon for nothing! gopferdami!!!!

22.1.22 5. attempt (!!!) cs tel (1800 3000 9009) (END)

- at all possible ways i tried to contact amazon.in cs:

- we were unable to find your order! END!!!!!!!!

at my order is new(!) written:

- We apologize for the inconvenience.

Unfortunately, your package was not delivered because it was damaged. If you haven't already received a refund, please contact us.

22.1.22 1. chat (i guess with a robot!)

Your item has been cancelled.

We started the refund process on Monday, 20 Dec. The refund will get added to your original payment method within 5-7 business days.

>>>> In case your refund is delayed, please contact your bank.

You can always check the latest status of your return or refund by visiting 'Your Orders'.

22.1.22 1. email to cs-reply@amazon.in "where is my refund???"

no answer till now!!!!!

9.2.22 still no refund on my account

conclusion

my bank says, they need a reference number.

at my amazon cs telephones(!), i asked all the time for the reference number and got all the time the answer, they will generate it. in a week i should try again.

???????

1. i can't try again. amazon.in is not let me calling! (we were unable to find your order! END!)

2. it looks for me, amazon.in does it with system, to let customer hang, try to dismiss you, to lie, to cheat you!!!

3. why do i need to ask for a ref-number? why is amazon not just sending this number by sms, as they send all the time sms?

4. why i need to run for my refund, when this delivering company was to lazy for delivering it. i think, ecomexpress is still laving! :(

so dear amazon:

i try my best to push my very bad experience with you out in the world!

at least as long, as i not get my refund!

poooooooooooooooooor amazon! shame on you!!!!!!!!!!!!!